Information Centre Attendant

Athabasca, Alberta
VP University Relations
02-06-2018
AU Athabasca
63,575.33  Annual
40,155.51  Annual
Permanent Part Time
Division VP University Relations Wage Min 40155.5100
Location Name AU Athabasca Wage Max 63575.3300
Location Athabasca, Alberta Position Type Permanent Part Time
Posted 02/06/2018 FTE 0.5
Closing Date 02/25/2018 Job ID 1305

 

As a primary contact for prospective students, the Information Centre Attendant provides general information about the University's programs, services, and key selling features.  Assists current students by responding to enquiries and providing detailed information in a diverse variety of areas, directing the enquiry to the appropriate department or escalating the case for further investigation.  The incumbent will work to support service provided through the Information Centre with the expectation to assimilate and communicate the AU mandate with awareness of how their individual and collective contribution facilitates student contact and connection with the AU community.  The incumbent will demonstrate commitment to service quality and efficiency and champion the efforts of the Information Centre team.  This position involves working in a team-oriented setting that requires coordination and sharing of information using Customer Relationship Management (CRM) software.  Required qualifications include the completion of a university or college business, public relations, communications, marketing or related program and a minimum of one year experience in a customer service, information, or help desk environment.  An equivalent combination of education and/or experience may be considered.  A working knowledge of service tracking systems will be an asset.

The full job description can be viewed at:  Information Centre Attendant.

For further information about this position, contact Ms. Jerrie Smith at (780) 675-6588 or via email at jerries@athabascau.ca.

The hours and schedule of these two permanent half-time positions will be discussed with candidates selected for an interview.

First consideration will be given to internal candidates according to the AUPE Collective Agreement, Article 11.02.