Student Support and Advising Specialist

Athabasca, Alberta
Faculty of Science and Technology
10-10-2018
AU Athabasca
70,281.80  Annual
42,868.48  Annual
Permanent Full Time
Division Faculty of Science and Technology FTE 1.0
Location Name AU Athabasca Position Type Permanent Full Time
Location Athabasca, Alberta Job ID 1491
Posted 10/10/2018 Wage Min 42868.4800
Closing Date 10/24/2018 Wage Max 70281.8000
 

 

This position is responsible for providing information, advice and guidance to prospective and existing students enrolled in programs and courses offered by the Faculty of Science and Technology. Primary responsibilities include administrative functions associated with undergraduate and graduate course completion. The incumbent will work with all areas of the University, tutors, academic experts and academics to ensure that student success is achieved. The position requires an understanding of course and program regulations and policies with the Faculty of Science and Technology and Athabasca University. Maintenance of consistent, accurate and time-sensitive examination processing and other service standards is required.

This position involves working in a team-oriented setting, and requires coordination and sharing of information using a Student Relationship Management system. This position is responsible for providing information, advice and guidance to prospective and existing students enrolled in programs and courses offered by the Faculty of Science and Technology. Primary responsibilities include administrative functions associated with undergraduate and graduate course completion. The incumbent will work with all areas of the University, tutors, academic experts and academics to ensure that student success is achieved. The position requires an understanding of course and program regulations and policies with the Faculty of Science and Technology and Athabasca University. Maintenance of consistent, accurate and time-sensitive examination processing and other service standards is required. This position involves working in a team-oriented setting, and requires coordination and sharing of information using a Student Relationship Management system. 

Qualifications:

  • Undergraduate degree, diploma or certificate and two years’ experience in advising or a student services role.  Equivalent education and experience may be considered.
  • The ability to work as part of a team to facilitate the student’s learning process.
  • The ability to work independently and to be self-motivated and focused on the job-at-hand.
  • Extensive knowledge of Athabasca University policies and procedures.
  • Excellent interpersonal, communication, organizational and time management skills to identify, corroborate and resolve student problems.
  • Working knowledge of Microsoft Office, Banner, Newton, and CRM software would be an asset.

 

The full Job Description can be viewed at: Student Support and Advising Specialist

For further information regarding this position, please contact Dr. Lisa Carter at 780-675-6281 or via e-mail: lisac@athabascau.ca.

First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02.